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Support Options

 
Service Desk

You can report errors, request new features and suggest improvements through our Service Desk:

https://support.enterprise-glossary.de

More Options

E-Mail

You can write us an e-mail at:

support@enterprise-glossary.de

Phone

You can call us at:

0049 611 167 790 42

 

Frequently Asked Questions

 

Can the Enterprise Glossary be maintained in multiple languages?

You can create a separate area with your own entries for each language.

Is access to the Enterprise Glossary restricted?

Every visitor gets his own user. The number of users is unlimited for visitors, only the number of authors, i.e. users who create content, is limited by the license.

How is the Enterprise Glossary made available in the company?

The Enterprise Glossary is installed in the company on-premise on a web server.

Are maintenance costs incurred and what do they include?

Optionally, a maintenance contract can be concluded for 20% of the acquisition costs. Customers with a maintenance contract receive updates with new functions and improvements as well as support for technical problems and questions.

How does logging in to the Enterprise Glossary work?

Users can log in via e-mail and password or via single sign-on via the Microsoft Active Directory. When logging on using single sign-on, users can start directly when they call the application without having to log on manually.